Training PMI employees on a global scale to be more customer-centric

Challenge

Some title that says something interesting

Do you have a proven track record when it comes to running experiments and strategies? Is innovation at your core and can you demonstrate expertise in leading projects as an innovation consultant or similar?

Training employees to be more customer centric

How do we get employees to think more customer-centric?

Becoming a customer centric organisation starts with implementing a culture of learning and fostering curiosity within your business. That is why PMI asked us to roll out a global training programme. This in order to shift the company approach to an experiment driven approach as efficient and effective as possible.

Making sure everyone speaks the same language is the first step to making sure the customer is heard across the organisation. Continuously upskilling employees to do so is vital for a successful result.

Follow our success stories & experiments on LinkedIn.

Our training process

In order to train all employees as efficient and effective as possible, we wanted to create a method that was repeatable and easily accessible. This ensured that everyone could easily get the training they needed, as well as get the same training, no matter where they worked.

Our approach consisted of 3 different methods that together created a complete training package for all employees.

Live training

These are hybrid sessions where the theoretical concepts are explained using a combination of Zoom & Miro to boost engagement of all participants.

Video

A collection of on-demand video modules that deliver in-depth use cases and expert talks.

Experiment Lab

A series of hands-on sessions where the learned theory gets put into practice. Teams are coached through a series of exercises, in order to really embed the given theory.

Approach

Some title that says something interesting

Do you have a proven track record when it comes to running experiments and strategies? Is innovation at your core and can you demonstrate expertise in leading projects as an innovation consultant or similar?
Training

“Cosmos Collective created a training program for us that is super effective to get our culture engrained in every single employee of ours, wherever they are in the world.”

 

Chris Galloway - Business Unit Lead EMEA at PMI

PETER JANSSENS
Sales manager at pharmabox

Outcome

Some title that says something interesting

Do you have a proven track record when it comes to running experiments and strategies? Is innovation at your core and can you demonstrate expertise in leading projects as an innovation consultant or similar?

Employees training blog

What are the results?

The 3 month academy was rolled out across 4 different continents with participants gaining a clear understanding of the importance and implications of customer centricity.

The rapid experimentation process became embedded into the DNA of PMI. We also improved digital and technical skills, which resulted in an increased speed of output and a decrease in reliability on external partners.

Let us discover how we can help you best!

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Yannick Khayati

Yannick Khayati

Founder & Client Lead

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